Frequently asked questions

Opus Management S.A.
Impasse Champ-Colin 6
1260 Nyon
Switzerland

You can contact us by phone at :

For customer service : +41 79 104 19 98

You can also use our contact form

Simply log on to our cigarquality.com website and add the products of your choice to your basket. Once you've filled your basket, simply click on the "Add to basket" button. "order and follow the instructions to enter your shipping details and choose your payment method.

1. Select the products of your choice

To add a product of your choice to the basket, choose a quantity, then click on "Add to basket". Your product will then be automatically added.

2. The basket

In the basket, you can view all the products you have selected. You can update the quantity of products and delete them if you wish. Once you've finalized your product selection, you can proceed with your order by clicking on the "Confirm order" button.

3. Place order

Once you've validated the contents of your shopping cart, you'll need to fill in the various fields on the form for billing and shipping contacts. If you have already placed an order, the fields will be pre-filled.

4. Secure payment

Once all the required information has been entered so that we can process your order, you will be redirected to a secure environment for online payment. You will need to enter your credit card information.

5. Confirmation of your order

As soon as your payment details have been verified, you will receive an order confirmation by e-mail.

(On PC)

1. Check that your anti-virus software is not blocking access to the Safer Pay (Six Payement) secure payment system. An internal Saferpay window should be displayed. If your browser blocks pop-ups, you will not be able to validate your order. Please disable popup blocking.

(On Mac)

1. Check that your browser is not blocking internal popups. An internal Saferpay window should be displayed. If your browser blocks popups, you will not be able to validate your order. Please disable popup blocking.

2. We strongly recommend using the Google Chrome.

3. If after checking these steps you are still unable to validate your order, please send us :

1. A shot of your screen to prove your problem.
2. The complete error message.
3. The exact version of your browser and which OS you're running (Mac, PC or other).
4. Send your request via our contact formThank you.

"My desires (or my favourites, my wishes) is an English word "wish-list" which can be literally translated as a "wish list or a "wish list".
It's a list that lets you keep track of what you want, so you can come back to it later. You can access it by clicking on the "Heart" icon in the menu.

cigarquality.com makes every effort to ensure product availability. If, despite careful monitoring, products initially indicated as being in stock prove to be unavailable after the order has been placed, cigarquality.com will inform the purchaser by e-mail as soon as possible.

We guarantee the quality of our products, our customer service and our prices. We are in no way responsible for the non-availability of our cigars on the part of our importer. (Delivery delays due to the importer).

We distinguish availability as follows:

IN STOCK :
The item is in stock and ready to ship. You will receive your order within :
For Switzerland : 2 to 3 working days depending on priority parcel flow
For Europe : 5 to 10 working days (including customs inspection)
For other destinations : 15 to 20 working days (including customs inspection).

IN STOCK WITH SUPPLIER :
Please note that delivery times are based on information provided to us by our suppliers. Unfortunately, it often happens that the suppliers themselves are unable to meet their deadlines and delay delivery.

If we receive the products earlier than expected, we will send them to you as soon as possible.

Should you wish to cancel an order already placed, please contact us as soon as possible on +41 79 104 19 98.

If your order has not yet been dispatched, we will be happy to process your request according to the following conditions Terms & Conditions.

1. By credit card

Giving your credit card number on the Internet is safe if you do it in a secure procedure, as we offer on our site, having adopted the highest security principles. Payment by credit card is handled by official service providers recognized for their reliability in Internet transactions. The transaction between the customer and the payment provider is totally secure and encrypted (3D Secure + SSL). The banking information you provide is encrypted on your own computer and never circulates unencrypted on the Internet. So no one can see them and use them without your knowledge. In addition to being encrypted and therefore unreadable, this information is not stored on our servers (which is why you are asked to provide it again for each purchase), thus preventing any problems with potential fraudsters. What's more, payment by credit card enables your order to be processed immediately: you benefit from the speed and efficiency of our logistics services.

2. For Switzerland :

You can pay securely with TWINT not only on our website, but everywhere else.

3. Payment by bank transfer

Bank transfer is another payment method offered by Cigarquality. Please use the information below to make your transfer. We remind you that your order will only be processed upon receipt of your payment, which takes several days (4 to 5 working days) due to bank delays. Your order will be cancelled if your bank transfer is received later than the above-mentioned times.

Please use your order number as the transfer reference.
As soon as we receive your bank transfer, your order will be processed. Thank you for your trust.

Our bank details

Swiss franc account:

Beneficiary: Opus Management S.A.
Bank: Banque Raiffeisen Nyon-La Vallée
Account number: 12-9772-0
IBAN: CH74 8080 8007 6615 8499 7
BIC: RAIFCH22XXX

Euro account:

Beneficiary: Opus Management S.A.
Bank: Banque Raiffeisen Nyon-La Vallée
Account number: 12-9772-0
IBAN: CH66 8080 8008 9165 5533 0
BIC: RAIFCH22XXX

Yes, orders are sent by post from Switzerland.

Depending on the choice of payment provider, delivery will only be made in Switzerland and will be handled by a third-party service provider domiciled in Switzerland. This company will contact you to take charge of your order.

For products in stock :

The item is in stock and ready for shipment. You will receive your order within :
For Switzerland : 2 to 3 working days.
For Europe : 5 to 10 working days (including customs inspection).
For the rest of the world: 15 to 20 working days (including customs inspection).

These conditions are valid when the situation in the country of dispatch and receipt as well as the international geopolitical situation are stable. In all other cases, our company cannot be held liable for the above deadlines.

For products in stock with the supplier:

Please note that lead times are based on information provided to us by our suppliers. Unfortunately, it often happens that the suppliers themselves are unable to meet their deadlines and delay shipment.

If we receive the products earlier than expected, we will send them to you as soon as possible.

For further details, please consult our General Terms and Conditions.

At each stage of your order (registration, payment, shipping), an e-mail is sent to you for real-time tracking. (please check your spam folder).

To track the status of your order online at any time, simply log in to your cigarquality.com account, select "Track my order" and enter your order number and billing e-mail.

On the left you can also view all your orders, addresses, account details, etc.

The customer has the option of returning a product that does not suit him/her at his/her own expense. Returned products must be in perfect condition and undamaged after receipt of the order by the customer. We would like to draw the customer's attention to the fact that as soon as the parcel has been delivered by the delivery service provider, it must be in perfect condition, the customer is responsible to 100% for the merchandise, which becomes his property.

The customer is obliged to pay the shipping costs for the return of the goods as well as for their reshipment.

You need to reset a new password. To do so, go to cigarquality.com

1. At the top right of your browser window, click on "Login / Register
2. A window opens. In the bottom left-hand corner, click on "Lost your password?
3. Please enter your login or e-mail address, then click on the button to confirm. You will receive a link by e-mail to create a new password (check your junk mail or spam).
4. Once you've received the e-mail, click on the link to reset your password

• 1. Clear your browser's cache

  Why do I need to clear my browser's cache?
  It is necessary to clear your browser's cache memory, as this :

  • eliminates the need to use old forms
  • protects your personal information

  When you visit a website, your browser stores :

  • the pages you visit
  • miscellaneous information
  • downloads, such as older versions of forms.

  When we update our website, your browser continues to use the old files and still displays the old pages.

  Find out how to clear your browser's cache :

  • Google Chrome (Browser recommended)
  • FireFox
  • Safari on your iPhone, iPad or iPod
  • Safari on your desktop

A cookie is a small text file saved on your computer when you visit a website. This text file records information that can be read by a website when you visit it again later. Some of these cookies are necessary to access certain site functions.

Other cookies are of practical use to visitors: they securely store your user name or language preferences, for example. Cookies simply mean that each time you visit a website, you don't have to enter the same information every time.

Cigarquality uses cookies to provide you with the best possible user experience tailored to your personal preferences. By using cookies, Cigarquality ensures that you do not have to enter the same information each time you visit our online store. Cookies are also used to optimize site performance. For example, they facilitate the ordering process and help you find a specific product more quickly.

Cigarquality has taken all organisational and technical measures to protect your personal data from loss or unlawful processing.

For more information, see our privacy policy on the protection of personal data.

You can set your Internet browser to disable cookies. Please note, however, that if you deactivate cookies, your user name and password will no longer be saved on any website.

SAFARI

1. Open Safari
2. In the menu bar, click on "Safari", then "Preferences".
3. Select the "Security" icon
4. Next to "Accept cookies", check "Never".
5. If you wish to see the cookies already saved on your computer, click on "Show cookies".

FIREFOX

1. Open Firefox
2. Click on the menu button and select Preferences
3. In the drop-down menu next to Accept third-party cookies choose Never
4. Close the about:preferences page. Any changes you have made will be automatically saved.

GOOGLE CHROME

1. Open Google Chrome
2. Click on "Chrome" in the menu bar
3. Select Delete browsing data...
4. Check Cookies and other site and plug-in data.
5. Click on Delete browsing data.
6. Close and relaunch Google Chrome.
7. Cookies have been deleted.