Terms and conditions
The general conditions of sale (CGV)
Article 1: Preamble
These general conditions of sale are systematically brought to the attention of each purchaser (hereinafter, “the purchaser”), natural or legal person, to enable him to place an order on this website to the exclusion of all other conditions.
The buyer prior to his order declares to have full legal capacity allowing him to commit under these general conditions of sale.
This site is only available to people aged 18 and over.
Consequently, any access, any use or any order of one or more products on the site cigarquality.com implies full consultation and acceptance, without any reservation from the buyer to these general conditions of sale.
ARTICLE 2: CUSTOMER SERVICE AND SHOP
For any information, questions or advice, our customer service is at your disposal:
Address: Opus Management S.A., CH-1260 Nyon (VD)
Hours: Monday to Friday from 9H00 to 11H30 – 14H00 to 17H00
E-mail: [email protected]
Tel: +41 (0) 79 104 19 98
Article 3: Traceability and Guarantee
CUBA / HABANOS GUARANTEE SEAL / INDIVIDUAL BAR CODE / UNIQUE HABANOS IDENTIFICATION NUMBER, HOLOGRAM, AND SECRET CODE CONTAINED IN THE GUARANTEE SEAL.
We strive every day to select and offer you the best possible quality of cigars. We only source from official importers accredited by brands. For Cuban cigars (Habanos) the only official Swiss importer accredited by Habanos is Intertabak AG.
By obtaining Cuban cigars from this company, we offer you the certainty that the cigars you buy are 100% original and not counterfeit, or from the gray market (lower quality cigars).
Each box of Cuban cigars purchased on our site has the following distinctive signs:
The Cuban “cellio” of green color, with a secret code hidden in the sticker, a bar code with a unique number identifying the box of cigars you bought, this code can be identified directly on the official Habanos website, online! on the back of the box you have the sticker of the importer Intertabak AG, the factory code and the production date. In addition, for many years we have invested in ultra-efficient means of preserving our stock in order to offer top premium quality to our customers, probably the best in Switzerland!
Our first objective is the rigorous selection of cigars that we buy from our suppliers. Thus, we only work with official and sole importers bound by contract with the brands they represent for importation into Switzerland. This guarantees and certifies the reliability and traceability of the cigars that you buy from us.
Each box is checked by our specialists before each order validation. The boxes are hermetically sealed to allow the cigars to retain their optimal humidity during the transportation of the product.
Please do not keep them in a vacuum after receipt.
Article 4: Price
The prices of our products are indicated in Swiss Francs (CHF) concerning the prices in Euros (€), dollars ($), they are for information only excluding participation in the shipping and handling costs from our Swiss warehouse.
The selling prices of the products can be modified by Cigar Quality at any time, it being understood that the prices invoiced are those in force on the date of the order.
The costs of processing and shipping the order are invoiced in addition.
Article 5: Customs duties for countries outside Switzerland or Europe.
Certain taxes or customs duties may be due when the package reaches its destination. These are the exclusive responsibility of the buyer and are their sole responsibility. Cigar Quality is not obliged to inform the buyer of customs duties or other applicable taxes.
Article 6: The order and validation of the transaction.
A minimum amount of 200.– CHF to validate your order is required.
It is important to specify your telephone number, address and e-mail when ordering. When you validate the order, you declare that you accept it and all of these general conditions of sale fully and without reservation.
Your order is then sent to our customer service for processing.
You can then print your order form and use it as an invoice …
We reserve the right to refuse any order from a customer with whom there is a dispute over payment of a previous order.
Upon registration of your order, a detailed acknowledgment of receipt will be sent to your e-mail address. This acknowledgment will confirm the exact amount invoiced and the delivery terms of your order.
Article 7: Availability of products
cigarquality.com makes every effort to ensure the availability of products.
If despite increased vigilance the products initially indicated as being in stock should prove to be unavailable after the order, cigarquality.com will inform the buyer by e-mail as soon as possible.
We guarantee the quality of our products, our customer service and our prices, in no case are we responsible for the non-supply of our cigars from our importer. (Delay in delivery due to the importer).
We distinguish availability as follows:
In stock :
The item is in stock so ready to ship. You will receive your order under:
For Switzerland: 2 to 3 working days
For Europe: 5 to 10 working days (This period includes customs control)
For other destinations see Article 9.2
In stock at the supplier:
Please note that the deadline is based on the information provided to us by our suppliers. Unfortunately, it happens regularly that the suppliers themselves are not able to meet their deadlines and delay delivery.
If we receive the products sooner than expected, we will send them to you as soon as possible.
Article 8: MODES OF PAYMENT ACCEPTED
The buyer must pay for his order by credit card or bank transfer.
The debit of the card is made on the day of the order and is considered effective after confirmation of the agreement by the banking processing centers.
The buyer guarantees that he has the necessary authorizations to use the payment method he has chosen when registering his order form.
cigarquality.com.se reserves the right to suspend or cancel any order and / or delivery in the event of non-payment of any amount that would be due by the buyer, in the event of a payment incident or in the event of fraud or attempted fraud relating to the use of the cigarquality.com site.
As part of the fight against internet fraud, information relating to the buyer’s order may be transmitted to any third party for verification.
Article 8.1: Secure payment
Payment is made according to the payment method authorized on the cigarquality.com site.
Online payment by credit card is completely secure. The entire transaction is directed in encrypted mode to a bank validation server in SSL (Secure Socket Layer) mode. You then make your purchases safely.
Article 9: Shipping and delivery costs
Article 9.1 General rule
Delivery is made to the address that the buyer indicated when ordering. It is up to him to provide all the details necessary for the proper delivery of the package. The transfer of risks on the products sold by our company takes place when the products are handed over by our company to the transporter.
The buyer is responsible for checking the condition of the packaging of the goods and their contents upon delivery. If the buyer’s package has been delivered directly to his mailbox is damaged, the buyer must imperatively go to his post office to report the deterioration of his package. If this is not done on the same day of delivery, the post office may refuse to accept compensation.
Article 9.2. Shipping times
Refer to Article 7 for Swiss and European destinations.
For international destinations: 15 to 20 working days (this includes customs control).
These lead times are estimates: any possible excess in terms of lead times will not give rise to damages, nor to a deduction or cancellation of the order by the buyer.
In the absence of delivery at the end of a 90-day period, the buyer will have the possibility of cancelling his order (except if this delay in delivery is due to a case of force majeure within the meaning of the jurisprudence of the courts).
The sums paid by the buyer for the products will then be returned to him within thirty (30) days following the buyer’s request for cancellation, to the exclusion of any other compensation. The buyer must make his request by e-mail to the following address: cigarquality.com
cigarquality.com cannot be held responsible for the obligation of delivery in all cases of force majeure (strikes, floods, fire, etc. without this list being restrictive).
The reception without reserve of the products ordered by the customer covers any apparent and/or missing defect. The complaint made by the purchaser under the conditions and according to the terms and conditions described in this article does not suspend the payment by the customer of the goods concerned. The responsibility of our company can in no case be called into question for acts during transport, destruction, damage, loss or theft, even if it has chosen the carrier.
Article 9.3 Routing
Delivery is made by the delivery person to the address indicated by the buyer on the order form. An acknowledgment of receipt must be signed by the buyer. In case of absence, the buyer receives a delivery notice from the deliveryman, and can request via the internet delivery of his package the next day.
In case of non-claim of the parcel to the carrier within the time limit, and of the return of the parcel to, cigarquality.com the customer will have the possibility of having his parcel returned by paying again the shipping costs, whatever the initial amount of shipping costs paid.
In the event of a parcel being returned by post for the reason “Does not live at the address indicated” and subject to receipt of the products in perfect condition, cigarquality.com will again deliver the parcel at the expense of the ‘Buyer.
Article 10: Guarantee
The seller guarantees that the goods are manufactured, checked and packaged without material defect. The products must be checked by the customer upon delivery, and any reservation or dispute relating to missing and apparent defects must be made within 48 hours after receipt of the order. Attach to your complaint photos of the outer package and after opening a video of all the content.
In the event of apparent defects, the defective elements are replaced by us, subject to verification of the alleged defects.
Defects and deterioration of the products delivered consecutive to abnormal conditions of storage and / or conservation at the customer, in particular in the event of an accident of any kind whatsoever, cannot give rise to a right of guarantee due by our company, ex: storage near a heat source without hydrometry, outside established standards
cigarquality.com declines all responsibility in the event of resale of products outside Switzerland.
The products offered comply with Swiss legislation. cigarquality.com cannot be held liable in the event of non-compliance with the legislation of the country where the products are delivered. It is up to the buyer to check with local authorities the possibilities of importing or using the products or services he plans to order.
Article 11: Intellectual property
In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, the cigarquality.com website and all the elements, brands, drawings, models, logos, graphics etc. found in the said site and their compilation are the exclusive property of cigarquality.com or its suppliers, the latter not granting any license or any other right than that of consulting the site.
The reproduction or use of all or part of these elements is only authorized for the exclusive purposes of information for personal and private use, any reproduction and any use of copies made for other purposes is expressly prohibited. Any other use constitutes counterfeiting and sanctioned under intellectual property, except with the prior written authorization of cigarquality.com
All technical documents given to our customers remain the exclusive property of cigarquality.com, the sole holder of the intellectual property rights over these documents and must be returned to them on request.
Our customers agree not to make any use of these documents, which may infringe the industrial or intellectual property rights of our company and agree not to disclose them to any third party.
Article 12: Disclaimer
Goods sold on the cigarquality.com website are subject to the INCOTERM: EXWH regime.
Opus Management S.A. is responsible for the delivery of the customer’s order only until it is picked up in our Warehouse by the logistics service provider (La Poste, FEDEX, DHL, etc….).
Specifically, when the customer places an order on our site, the latter has no right to claim for loss, theft, destruction, partial or total damage, erroneous or delayed delivery, potential customs seizure, or any other case meeting these criteria.
However, the customer is not in a position to activate any claim for reimbursement from the debtor of the credit card used for his purchase in our online shop (charge-back) in all cases related to the delivery service. When purchasing on our website, the customer accepts all risks involved in the transport and delivery of his order. It is therefore up to the customer to take all the necessary steps with the logistics company (delivery) in order to settle the dispute. Opus Management S.A. makes itself available, as far as possible, in order to help the customer in this process.
cigarquality.com is edited by Opus Management S.A., and is published “as is”. The responsibility of cigarquality.com cannot be engaged for damages linked to the use of this site, whether directly, indirectly or as a consequence.
Article 13: Reservations
cigarquality.com reserves the right to modify the site and the conditions of sale at any time. In the event of a contradiction between the versions of a contract or the conditions of sale translated into different languages, only the French version prevails.
Article 14: Legal notices
This contract is subject to Swiss law. The language of this contract is French. In the event of a dispute, the Swiss courts will have sole jurisdiction having its legal base based in Nyon.