Privacy policy

Privacy policy

Last updated on November 17, 2023

This privacy notice from Cigar Quality, a company owned by Opus Management S.A., ("we") describes how and why we may collect, store, use and/or share ("process") your information when you use our services ("Services"), for example when you:

Visit our website at https://cigarquality.com/or any other website that refers to this privacy notice

You engage with us in other ways, such as sales, marketing or events.

Do you have questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services.

If you still have questions or concerns, please contact us at [email protected].

 

SUMMARY OF KEY POINTS

This summary presents the key points of our privacy notice, but you can obtain more details on each of these topics by clicking on the link following each key point or by using our table of contents below to find the section you are looking for.

  • What personal information do we process?

When you visit, use or browse our services, we may process personal information based on how you interact with us and the services, the choices you make and the products and features you use. Learn more about the personal information you provide to us.

  • Do we process sensitive personal information?

We do not process sensitive personal information.

  • Do we receive information from third parties?

We do not receive any information from third parties.

  • How do we process your information?

We process your information to provide, improve and administer our services, to communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. We will only process your information where we have a valid legal reason to do so. Find out more about how we process your information.

  • In what situations and with what types of parties do we share personal information?

We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.

  • How do we ensure the security of your information?

Nous avons mis en place des processus et des procédures organisationnels et techniques pour protéger vos informations personnelles. Toutefois, aucune transmission électronique sur Internet ou technologie de stockage des informations ne peut être garantie à 100 %, de sorte que nous ne pouvons pas promettre ou garantir que les pirates informatiques, les cybercriminels ou d’autres tiers non autorisés ne seront pas en mesure de déjouer notre sécurité et de collecter, d’accéder, de voler ou de modifier vos informations de manière inappropriée. En savoir plus sur la manière dont nous assurons la sécurité de vos informations.

  • What are your rights?

Depending on your location, applicable privacy legislation may give you certain rights regarding your personal information. Find out more about your privacy rights.

  • How to exercise your rights

The easiest way to exercise your rights is to submit a data access request or contact us. We will consider and respond to all requests in accordance with applicable data protection laws.

Want to know more about what we do with the information we collect? Read the full privacy notice.

Table of contents

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. ON WHAT LEGAL GROUNDS DO WE PROCESS YOUR INFORMATION?
  4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  6. HOW LONG DO WE KEEP YOUR INFORMATION?
  7. HOW DO WE ENSURE THE SECURITY OF YOUR INFORMATION?
  8. DO WE COLLECT INFORMATION FROM MINORS?
  9. WHAT ARE YOUR PRIVACY RIGHTS?
  10. DO-NOT-TRACK" FUNCTION CONTROLS
  11. DO WE UPDATE THIS NOTICE?
  12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  13. HOW CAN YOU CONSULT, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?

 

  1. WHAT INFORMATION DO WE COLLECT?

Personal information you give us

In brief We collect the personal information you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Services, or when you contact us.

Personal information you provide to us. The personal information we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use.

The personal information we collect may include the following:

  • Names
  • Telephone numbers
  • E-mail addresses
  • Postal addresses
  • User names
  • Passwords
  • Contact preferences
  • Billing addresses.
  • Sensitive information. We do not process sensitive information.
  • Payment data. We may collect the data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by Datatrans, Worldline and Yabandpay.
  • All personal information you provide to us must be true, complete and accurate, and you must inform us of any changes to such personal information.
  • Information collected automatically

In brief Certain information - such as your Internet Protocol (IP) address and/or the characteristics of your browser and device - is collected automatically when you visit our services.

Nous recueillons automatiquement certaines informations lorsque vous visitez, utilisez ou naviguez sur les services. Ces informations ne révèlent pas votre identité spécifique (comme votre nom ou vos coordonnées), mais peuvent inclure des informations sur l’appareil et l’utilisation, telles que votre adresse IP, les caractéristiques du navigateur et de l’appareil, le système d’exploitation, les préférences linguistiques, les URL de référence, le nom de l’appareil, le pays, l’emplacement, des informations sur la manière et le moment où vous utilisez nos Services, ainsi que d’autres informations techniques. Ces informations sont principalement nécessaires pour maintenir la sécurité et le fonctionnement de nos services, ainsi qu’à des fins d’analyse et de rapports internes.

Like many companies, we also collect information through cookies and similar technologies.

The information we collect includes

  • Connection and usage data

Les données de connexion et d’utilisation sont des informations relatives au service, au diagnostic, à l’utilisation et à la performance que nos serveurs collectent automatiquement lorsque vous accédez à nos services ou les utilisez et que nous enregistrons dans des fichiers de connexion. Selon la façon dont vous interagissez avec nous, ces données de journal peuvent inclure votre adresse IP, des informations sur votre appareil, votre type de navigateur et vos paramètres, ainsi que des informations sur votre activité dans les Services (telles que les horodatages associés à votre utilisation, les pages et les fichiers consultés, les recherches et les autres actions que vous effectuez, telles que les fonctionnalités que vous utilisez), des informations sur les événements de l’appareil (telles que l’activité du système, les rapports d’erreur (parfois appelés “crash dumps”) et les paramètres du matériel).

  • Device data

Nous collectons des données sur les appareils, telles que des informations sur votre ordinateur, votre téléphone, votre tablette ou tout autre appareil que vous utilisez pour accéder aux services. En fonction de l’appareil utilisé, ces données d’appareil peuvent inclure des informations telles que votre adresse IP (ou serveur proxy), les numéros d’identification de l’appareil et de l’application, l’emplacement, le type de navigateur, le modèle de matériel, le fournisseur de services Internet et/ou l’opérateur mobile, le système d’exploitation et les informations de configuration du système.

  • Location data

Nous collectons des données de localisation telles que des informations sur l’emplacement de votre appareil, qui peuvent être précises ou imprécises. La quantité d’informations collectées dépend du type et des paramètres de l’appareil que vous utilisez pour accéder aux services. Par exemple, nous pouvons utiliser le GPS et d’autres technologies pour collecter des données de géolocalisation qui nous indiquent votre emplacement actuel (sur la base de votre adresse IP). Vous pouvez choisir de ne pas nous autoriser à collecter ces informations, soit en refusant l’accès à ces informations, soit en désactivant les paramètres de localisation de votre appareil. Toutefois, si vous choisissez de vous désengager, il se peut que vous ne puissiez pas utiliser certains aspects des services.

 

  1. HOW DO WE PROCESS YOUR INFORMATION?

In brief We process your information to provide, improve and administer our services, to communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To facilitate account creation and authentication, and to manage user accounts. We may process your information to enable you to create and log in to your account, and to maintain your account in good working order.
  • To provide and facilitate the provision of services to the user. We may process your information to provide you with the requested service.
  • Responding to user requests/offering user support. We may process your information to respond to your requests and resolve any potential problems you may have with the requested service.
  • To send you administrative information. We may process your information to send you details of our products and services, changes to our terms and policies, and other similar information.
  • To process and manage your orders. We may process your information to fulfill and manage your orders, payments, returns and exchanges made through the Services.
  • To enable communication between users. We may process your information if you choose to use one of our offers to communicate with another user.
  • To request feedback. We may process your information where necessary to request feedback and to contact you about your use of our services.
  • To send you marketing and promotional communications. We may process the personal information you send us for marketing purposes, if this matches your marketing preferences. You may opt-out of receiving marketing emails from us at any time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?
  • To provide you with targeted advertising. We may process your information in order to develop and display personalized content and advertising based on your interests, location, etc.
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including monitoring and preventing fraud.
  • To identify usage trends. We may process information about how you use our services in order to better understand how they are used and to improve them.
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
  • Save or protect the vital interests of an individual. We may process your information where this is necessary to save or protect a person's vital interests, for example to prevent harm.

 

  1. ON WHAT LEGAL GROUNDS DO WE PROCESS YOUR INFORMATION?

In brief We will only process your personal information where we believe it is necessary and we have a valid legal reason (i.e. a legal basis) to do so under applicable law, for example with your consent, to comply with the law, to provide services to you, to enter into or fulfil our contractual obligations, to protect your rights or to meet our legitimate business interests.

The General Data Protection Regulation (GDPR) and the UK GDPR require us to explain the valid legal bases on which we rely to process your personal information. Accordingly, we may rely on the following legal bases to process your personal information:

  • Consent

We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You may withdraw your consent at any time. Find out more about withdrawing your consent.

  • Contract performance

We may process your personal information where we believe it is necessary to fulfil our contractual obligations to you, including the provision of our Services or at your request prior to entering into a contract with you.

  • Legitimate interests

We may process your information where we believe that it is reasonably necessary to achieve our legitimate business interests and that these interests do not override your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

  • Send users information about special offers and discounts on our products and services
  • Develop and display personalized advertising content relevant to our users
  • Analyze the use of our services in order to improve them and build user loyalty.
  • Supporting our marketing activities
  • Diagnose problems and/or prevent fraudulent activities
  • Understand how our users use our products and services in order to improve their experience.
  • Legal obligations

We may process your information if we believe it is necessary to comply with our legal obligations, for example to cooperate with a law enforcement agency or regulatory body, to exercise or defend our legal rights or to disclose your information as evidence in a dispute in which we are involved.

  • Vital interests

We may process your information if we believe it is necessary to protect your vital interests or the vital interests of a third party, for example in situations involving potential threats to a person's safety.

 

  1. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In brief We may share information in specific situations described in this section and/or with the following categories of third parties.

Third-party vendors, consultants and other service providers. We may share your data with third party vendors, service providers, contractors or agents ("third parties") who perform services for us or on our behalf and who need access to this information to perform their work. The categories of third parties with whom we may share personal information are as follows:

  • Advertising networks
  • Cloud computing services
  • Communication and collaboration tools
  • Data analysis services
  • Data storage service providers
  • Finance and accounting tools
  • Order processing service providers
  • Payment processing tools
  • Performance monitoring tools
  • Engineering and product design tools
  • Retargeting platforms
  • Sales and marketing tools
  • Social networking
  • Test tools
  • User account registration and authentication services
  • Web hosting service providers
  • Affiliate marketing programs

We may also share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with a merger, sale of company assets, financing or acquisition of all or part of our business to another company, or during negotiations relating to such transactions.

When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (for example, Google Maps API, Places API).

Affiliated companies. We may share your information with our affiliates, in which case we will require those affiliates to comply with this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business partners. We may share your information with our business partners in order to offer you certain products, services or promotions.

 

  1. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In brief We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. Specific information on how we use these technologies and how you can opt-out of certain cookies can be found in our Cookie Notice.

 

  1. HOW LONG DO WE KEEP YOUR INFORMATION?

In brief We retain your information for as long as necessary to fulfill the purposes described in this Privacy Notice, unless otherwise required by law.

Nous ne conserverons vos informations personnelles qu’aussi longtemps que nécessaire aux fins énoncées dans le présent avis de confidentialité, à moins qu’une période de conservation plus longue ne soit requise ou autorisée par la loi (par exemple, pour des raisons fiscales, comptables ou d’autres exigences légales). Aucune des finalités énoncées dans le présent avis n’exige que nous conservions vos informations personnelles plus longtemps que la période pendant laquelle les utilisateurs disposent d’un compte chez nous.

When we no longer have a legitimate business need to process your personal information, we will delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in a backup archive), we will store it securely and isolate it from further processing until deletion is possible.

 

  1. HOW DO WE ENSURE THE SECURITY OF YOUR INFORMATION?

In brief Security: we aim to protect your personal information through a system of organizational and technical security measures.

Nous avons mis en œuvre des mesures de sécurité techniques et organisationnelles appropriées et raisonnables conçues pour protéger la sécurité de toutes les informations personnelles que nous traitons. Cependant, malgré nos mesures de protection et nos efforts pour sécuriser vos informations, aucune transmission électronique sur Internet ou technologie de stockage des informations ne peut être garantie à 100 %, de sorte que nous ne pouvons pas promettre ou garantir que les pirates informatiques, les cybercriminels ou d’autres tiers non autorisés ne seront pas en mesure de déjouer notre sécurité et de collecter, d’accéder, de voler ou de modifier vos informations de manière inappropriée. Bien que nous fassions de notre mieux pour protéger vos informations personnelles, la transmission d’informations personnelles vers et à partir de nos services se fait à vos risques et périls. Vous ne devez accéder aux services que dans un environnement sécurisé.

 

  1. DO WE COLLECT INFORMATION FROM MINORS?

In brief We do not knowingly collect data from children under the age of 18, nor do we market our services to them.

Nous ne sollicitons pas sciemment de données auprès d’enfants de moins de 18 ans et nous ne commercialisons pas nos services auprès d’eux. En utilisant les services, vous déclarez que vous avez au moins 18 ans ou que vous êtes le parent ou le tuteur d’un mineur et que vous consentez à ce que ce mineur utilise les services. Si nous apprenons que des informations personnelles d’utilisateurs de moins de 18 ans ont été collectées, nous désactiverons le compte et prendrons des mesures raisonnables pour supprimer rapidement ces données de nos registres. Si vous avez connaissance de données que nous aurions pu collecter auprès d’enfants de moins de 18 ans, veuillez nous contacter à l’adresse [email protected].

 

  1. WHAT ARE YOUR PRIVACY RIGHTS?

In brief In certain regions, such as the European Economic Area (EEA), the United Kingdom (UK) and Switzerland, you have the right to access and control your personal information more easily. You can consult, modify or close your account at any time.

Dans certaines régions (comme l’EEE, le Royaume-Uni et la Suisse), vous disposez de certains droits en vertu des lois applicables en matière de protection des données. On trouve notamment le droit (i) de demander l’accès à vos informations personnelles et d’en obtenir une copie, (ii) de demander la rectification ou l’effacement, (iii) de restreindre le traitement de vos informations personnelles, (vi) le cas échéant, de bénéficier de la portabilité des données, et (vii) de ne pas faire l’objet d’une prise de décision automatisée. Dans certaines circonstances, vous pouvez également avoir le droit de vous opposer au traitement de vos informations personnelles. Vous pouvez faire une telle demande en nous contactant aux coordonnées indiquées dans la section “HOW TO CONTACT US ABOUT THIS NOTICE"below.

We will investigate and respond to all requests in accordance with applicable data protection laws.

  • If you are located in the EEA or the UK and believe that we are unlawfully processing your personal information, you also have the right to lodge a complaint with your Member State's data protection authority or the UK's data protection authority.
  • If you are located in Switzerland, you can contact the Swiss Federal Data Protection and Information Commissioner.

Withdrawing your consent If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. You may withdraw your consent at any time by contacting us using the contact details provided in the "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" section.

However, please note that this will not affect the lawfulness of the processing prior to its withdrawal, nor the processing of your personal information carried out on the basis of legitimate processing grounds other than consent.

Unsubscribe from marketing and promotional communications : Vous pouvez vous désabonner de nos communications marketing et promotionnelles à tout moment en cliquant sur le lien de désabonnement figurant dans les courriels que nous envoyons ou en nous contactant à l’aide des coordonnées fournies dans la section “COMMENT PEUT-ON NOUS CONTACTER AU SUJET DE CET AVIS ? Vous serez alors retiré des listes de marketing. Toutefois, nous pourrons continuer à communiquer avec vous, par exemple pour vous envoyer des messages relatifs aux services nécessaires à l’administration et à l’utilisation de votre compte, pour répondre à des demandes de service ou à d’autres fins non commerciales.

Account information

  • If at any time you wish to consult or modify the information contained in your account or terminate your account, you may: contact us using the contact details provided.
  • If you request closure of your account, we will deactivate or remove your account and information from our active databases. However, we may retain certain information in our files in order to prevent fraud, resolve problems, assist with investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies : Most web browsers are configured to accept cookies by default. If you prefer, you can usually set your browser to delete or reject cookies. If you choose to delete or reject cookies, this may affect certain features or services of our services.

If you have any questions or comments about your privacy rights, you can e-mail us at [email protected].

 

  1. DO-NOT-TRACK" FUNCTION CONTROLS

La plupart des navigateurs web et certains systèmes d’exploitation mobiles et applications mobiles comportent une fonction ou un paramètre Do-Not-Track (” DNT “) que vous pouvez activer pour signaler votre préférence en matière de confidentialité, à savoir que les données relatives à vos activités de navigation en ligne ne soient pas surveillées et collectées. À ce stade, aucune norme technologique uniforme pour la reconnaissance et la mise en œuvre des signaux DNT n’a été finalisée. Par conséquent, nous ne répondons pas actuellement aux signaux DNT du navigateur ou à tout autre mécanisme qui communique automatiquement votre choix de ne pas être suivi en ligne. Si une norme de suivi en ligne est adoptée et que nous devons la respecter à l’avenir, nous vous informerons de cette pratique dans une version révisée du présent avis de confidentialité.

 

  1. DO WE UPDATE THIS NOTICE?

In brief : Yes, we will update this notice as necessary to remain in compliance with applicable laws.

Nous pouvons mettre à jour cet avis de confidentialité de temps à autre. La version mise à jour sera indiquée par une date de mise à jour “Révisé” et la version mise à jour entrera en vigueur dès qu’elle sera accessible. Si nous apportons des modifications importantes au présent avis de confidentialité, nous vous en informerons soit en affichant de manière visible un avis de ces modifications, soit en vous envoyant directement une notification. Nous vous encourageons à consulter régulièrement le présent avis de confidentialité afin de vous tenir informé de la manière dont nous protégeons vos informations.

 

  1. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have any questions or comments about this leaflet, please send us an e-mail to [email protected]. or contact us by mail at the following address :

Opus Management S.A.
Impasse de Champ Colin N°6
1260 Nyon - Switzerland

 

  1. HOW CAN YOU CONSULT, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?

Depending on the laws applicable in your country, you may have the right to request access to, modify or delete the personal information we collect from you. To request access to, update or delete your personal information, please complete and submit an access request as the person concerned.